Delivery & Return

Delivery

All orders will be shipped in 1 -3 business days (operating days: Monday to Friday). Our default shipping method is SingPost Registered AirMail*, tracking number will be provided after order has dispatched, recipient is required to sign upon delivery.

The shipping rate is based on the weight of the item(s). You may get an estimation of the shipping cost at “cart” page. If you need your order urgently, please opt for express service.

ESTIMATED TRANSIT TIME

5-8 working days to Asian countries and The Netherlands
8-12 working days to United States, United Kingdom and Australia
12-18 working days to most of the European countries
7-8 weeks to Canada

REGISTERED AIRMAIL

Registered Article does not provide detailed online tracking capability. It is not mandatory for registered items to be scanned at every stage of the delivery process be it for local or overseas delivery.

Postal services with tracking information: La Poste, Correos, Sweden Posten, Swiss Post, PostNL, HongKong Post, Austrian Post, India Post and etc.
Postal services without tracking information: USPS, Australia Post, Canada Post, Royal Mail and Deutsche Post

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.

 

RETURN

Items that are damaged or defective can be returned within 40 days from the date of receipt for exchange if it comes with its original purchase receipt and packaging. Please contact us before return.

In case your order is loss in transit, not trackable within 3 months from the date of enquiry raise from us to local postal service shall get compensation, maximum up to S$68 SGD or lower (based on declared value, i.e order value).

Registered Mail service requires one to sign upon delivery. In case the first delivery attempt failed, the recipient need to arrange redelivery or claim the package at the post office based on the delivery note left at the doorstep. If the package is unclaimed for 2-4 weeks, it will returned to us. We shall refund for item cost (total cost – shipping cost) once we received the returned, unclaimed package.