How do I shop?
Use the ‘Add to cart’ buttons by each product to fill up your basket. If you wish to change the quantity of an item or delete an item from your basket, click on the cart icon on top left – make your change and press the ‘Update cart’ button. Select your shipping destination country to recalculate the cart – at this point you will have confirmation of the total cost of your goods including shipping. When you’re finished shopping click the ‘Proceed to Checkout’ link.
Fill in your billing and shipping information, you will receive an automatic email acknowledging your order after click the “Proceed to PayPal” button (if you don’t, either you entered your email address incorrectly or your spam filter is blocking us!
I changed my mind. How do I add/remove items or cancel my order?
Currently we don’t support adding to or removing items from an existing order. Please click “My Account” link at the top navigation menu and cancel your order instead and recreate it to your liking.
Is the item I want in stock?
All products displayed on our site are normally in stock unless stated otherwise. Occasionally we go out of stock at short notice or won’t have enough to cover your order. In this case we’ll let you know. You can have two options, either replace with other same value product or request refund for that particular product. If you urgently need an item it’s always best to confirm stock by contacting us via email
How do I pay?
We accept PayPal only. Don’t have a PayPal account. Don’t worry. PayPal accepts Credit cards even if you don’t have the PayPal account. Visa Debit Card and Debit Mastercards are both acceptable by PayPal.
Has my order shipped?
Click the “My Account” link at the top navigation menu of our site to check the order status.
How do I track my order?
Click the “My Account” link at the top navigation menu, select “View” for the order under “Recent Order”, and click the “Track” button to track the shipping status. Please take note that some of the countries postal service do not offer tracking service for incoming international mail, e.g. Australia Post, the status will forever remains as “Despatched to overseas”.
My order never arrived.
Please contact us if your order has not arrived after 18 working days from the delivery date.
I receive a damaged item.
Occasionally an item can be damaged in transit. Please contact us before returning anything as we’ll take the necessary steps to minimise any trouble on your part.
I receive an incorrect item/missing item.
If an item is incorrect or missing from your order, please contact us with your order ID number and information regarding the wrong or missing product.
How do I create an account?
Click the “My Account” link at the top navigation menu. You can either click “Register” or login with your social account and finished with filling up the billing and shipping address.
How do I edit my account information?
Click the “My account” link at the top navigation menu of our site to edit your account information.
I forgot my password.
Click the “My account” link at the top navigation menu of our site, under the login box you’ll see a link that says “Forgot your password?”. Fill in your username or email address to reset your password. The reset link will be sent via email.
How do I unlink social account?
Click the “My account” link at the top navigation menu of our site, press the “Unlink” button under “My Social Login Accounts”.
Loyalty points equal 10% of the value of your last order with Washi Wednesday, excluding shipping charges, and is available to be used toward your next order once your last order has shipped. Each time you place a new order, loyalty points equal to 10% of the value of your order will be given to you. Loyalty points expire 180 days after your last purchase with Washi Wednesday.
What are your Terms and Conditions?
Please see our Terms and Conditions here.
Please click this link for more detail.
Do I have to pay import duty or taxes and charges?
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Do you accept customisation design request?
Sorry, the manufacturers do not accept customisation design request.